Hotel Equities
Stoneridge Resort Guest Services Leader
Job Description
Join Hotel Equities as a Guest Services Leader at Stoneridge Mountain Resort in Canmore, AB. Your expertise will drive guest satisfaction from arrival to departure.
This pivotal role demands at least two years of experience in hotel operations. You’ll be responsible for optimizing the overall guest experience, supervising a talented service team, and ensuring compliance with service standards. Collaborate closely with the management team to resolve issues swiftly and efficiently.
Key Responsibilities: • Oversee guest room assignments and reservations • Provide daily operational updates to the team • Supervise and train bell, front desk, and valet teams • Identify and resolve guest problems promptly • Improve service quality and guest satisfaction scores
Requirements: • Minimum of two years in hotel management • Solid foundation in customer service • Strong communication and problem-solving skills • Competence with hotel management systems • Ability to remain ...
This pivotal role demands at least two years of experience in hotel operations. You’ll be responsible for optimizing the overall guest experience, supervising a talented service team, and ensuring compliance with service standards. Collaborate closely with the management team to resolve issues swiftly and efficiently.
Key Responsibilities: • Oversee guest room assignments and reservations • Provide daily operational updates to the team • Supervise and train bell, front desk, and valet teams • Identify and resolve guest problems promptly • Improve service quality and guest satisfaction scores
Requirements: • Minimum of two years in hotel management • Solid foundation in customer service • Strong communication and problem-solving skills • Competence with hotel management systems • Ability to remain ...