Starke Ayres: Customer Service Clerk - Uganda

Starke Ayres is a leading supplier of premium agricultural products across Africa. We are seeking a customer-focused and detail-oriented Customer Service Clerk to support the company’s sales operations by ensuring accurate, efficient order processing and high levels of customer service.

RESPONSIBILITIES

Order Processing

• Process customer orders accurately and promptly according to priority and customer requirements


• Liaise with depots to ensure correct and timeous order dispatch


• Escalate orders that cannot be processed according to instructions to the National Customer Service Supervisor


• Conduct ad hoc price checks by comparing sales orders with approved price lists and specials


• Refer customers on stop supply or with exceeded credit limits to the Credit Controller for decision-making


• Ensure COD orders above the authorised limit are cleared and approved


• Ve...