Sr Technical Support Specialist

ResponsibilitiesObtain and maintain valid NOM certificates for products requested by the Commercial team, acting as the in‐house expert in the certification process for ceramic and faucet products.Define and execute strategies for obtaining, modifying, and renewing NOM certificates for the products under your responsibility.Collaborate with internal areas such as Marketing, the Commercial Department, and other departments to define and execute processes.Coordinate with internal departments to ensure compliance with regulatory requirements for products.Control inventory of ceramic and faucet parts for surveillance sampling, renewal and/or initial product certification by the Product Certification Body (PCO).
Prepare, compile, and review technical files and regulatory documentation for the ceramic and faucet products under your responsibility.Maintain relationships with certifying entities such as OCP's, testing laboratories, CONAGUA, SE, among others.Monitor changes in legislatio...