Sr. Specialist, Customer Success

Overview

Title and Summary Sr. Specialist, Customer Success. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. The Services Customer Success team expands our services, ensuring customers achieve their desired outcomes while maximizing the value of Mastercard products and services.

Responsibilities

As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The focus is ensuring priority customers and segments experience positive change through more effective use of Services network products. You will work closely with cross‑functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of t...