(sr) Field Service Technician (Production Print ) - (Calgary)

Overview

Join Our Team as a Production Print Field Service Technician!

Responsibilities

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs.
• Maintain parts and call management as well as accurate records to achieve KPI targets.
• Responsible to learn new technologies, maintain accurate records and assist other team members as required.
• 10% - Lead referrals, assists with customer assessments and solution design.
• 90% - Break-fix and customer support.
• Seeks opportunities to improve terr...