Sr Analyst, Customer Journey Insights

Are you passionate about using data and cutting‑edge technology to transform customer experiences? Join us as a Senior Analyst, Customer Journey Insights and play a key role in activating insights and driving measurable improvements across digital and assisted channels. This isn’t the kind of analytics role where insights sit on a shelf – your work will directly inform decisions, optimize experiences, and help more than 300 million customers worldwide thrive.

This role is ideal for those who enjoy translating complex customer experience data into clear, actionable outcomes. Reporting to the Director of Omnichannel Analytics, you’re comfortable working closely with business and partner teams, influencing decisions, and owning analytics end‑to‑end – from insight generation through activation and impact. Your analytical mindset, storytelling ability and passion for customer‑centric insights will help us transform the customer journey.

Location: Canada...