Pearson
Specialist, Test Center Support
Job Description
**Job Title: Specialist, Test Center Support (Network Operations Center)**
**Summary**
The **Specialist, Test Center Support (Network Operations Center)** monitors, supports, and maintains Pearson Professional Assessments owned Test Centers network, systems, security, and endpoint infrastructure to ensure high availability and optimal performance. This role blends real‑time network monitoring with hands‑on troubleshooting across network devices, Windows Server environments, identity platforms, endpoint management, patching systems, and CCTV technologies. The ideal candidate is analytical, calm under pressure, and comfortable working across multiple layers of IT operations.
**Key Responsibilities**
+ **Monitor network performance** using NOC tools to detect outages, latency, or service degradation.
+ **Respond to incidents** by diagnosing root causes, escalating when required, and ensuring timely resolution.
+ **Perform Level 1–2 troubleshooting** across routers, switc...
**Summary**
The **Specialist, Test Center Support (Network Operations Center)** monitors, supports, and maintains Pearson Professional Assessments owned Test Centers network, systems, security, and endpoint infrastructure to ensure high availability and optimal performance. This role blends real‑time network monitoring with hands‑on troubleshooting across network devices, Windows Server environments, identity platforms, endpoint management, patching systems, and CCTV technologies. The ideal candidate is analytical, calm under pressure, and comfortable working across multiple layers of IT operations.
**Key Responsibilities**
+ **Monitor network performance** using NOC tools to detect outages, latency, or service degradation.
+ **Respond to incidents** by diagnosing root causes, escalating when required, and ensuring timely resolution.
+ **Perform Level 1–2 troubleshooting** across routers, switc...