Specialist, Rakuten Mobile Shop Outsourcing Strategy & Operations Planning - Outsourcing Company Management Section, Business Operations Department, Area Business Supervisory Department

Description

Department Overview

We are responsible for creating customer touchpoints through real-world channels and driving business growth, with a core focus on the operation of Rakuten Mobile shops.
These shops are not merely places for signing contracts; they play a vital role in supporting the brand experience as the front line of customer engagement, providing a cross-sectional range of Rakuten Group services including telecommunications, finance, and e-commerce.

Mission

- Optimization of store operations and advanced resource management: Maintaining headcount management to meet fulfillment rates and store manager/SV placement goals, establishing schemes for improvement activities and SV skill development, and rigorously monitoring staff operations to ensure the integrity of store management.

- Transformation of operational schemes and productivity improvement through training infrastructure: Promoting strategic rev...