Specialist II, IT Technical Support

Position Summary

The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada. The role provides high level customer service, answers incoming calls, tracks information in a ticket tracking system, uses knowledge base tools to resolve tier 1 and 2 requests, and escalates unresolved issues to tier 3 support. The specialist troubleshoots end‑user issues on a variety of software applications, hardware, network and telecommunications systems and provides basic technical support.

Perks

• Employee discount on all Samsung products
• Competitive salary
• Employer‑paid medical and dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on‑site gym to get your sweat on
• Subsidized cafeteria, including free Starbucks coffee/latte machine
• Tuition reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Empl...