Specialist I (Bogotá)

Job Details

Responsibilities

• Create new shipment orders for both domestic and international routes.
• Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
• Works closely with all general customer services teams.
• Utilize World Courier’s operational tools to search import requirements.
• Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
• Pre‑advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
• Enter clear and precise notes/instructions of customer expectations into the job file.
• Liaise with other World Courier offices/departments to find solutions to meet customers’ needs better.
• Monitor shipment during transport and react ...