Specialist Customer Service Officer

Specialist Customer Service Officer

About the Role

We are looking for a compassionate and customer-focused Specialist Customer Service Officer to join a busy and supportive team. Acting as the first point of contact for adult social care enquiries, you will play a key role in supporting members of the public, partner agencies, and vulnerable individuals across Oxfordshire.

This is a varied and rewarding position where no two days are the same. You will handle enquiries via phone, email, and digital channels, helping people access the support and services they need.

Key Responsibilities

• Act as the first point of contact for adult social care enquiries
• Handle calls and communications from the public and partner agencies (including emergency services and medical professionals)
• Carry out initial assessments and arrange appropriate support, including disability aids
• Identify and process safeguarding conc...