Solutions Designer - Senior/Seibel CRM

The Solutions Designer – CRM is responsible for designing, developing, and supporting large-scale Siebel CRM solutions that align with business requirements, enterprise architecture standards, security policies, and operational best practices. The role involves end-to-end solution design, systems evaluation, technical documentation, and strategic CRM planning within the Ontario Public Service environment.

Key Responsibilities

• Design hosting and CRM technology solutions based on business requirements, architectural standards, policies, and cost models.
• Gather and analyze business requirements, I&IT mandates, strategic plans, technology standards, and operational needs.
• Develop solution architectures and provide recommendations for short-term and long-term CRM initiatives.
• Plan, migrate, implement, and sustain large and complex CRM development projects.
• Evaluate existing CRM systems for performance, capacity, scalability, and...