Software Solutions Specialist

Responsibilities

• Lead the end-to-end software evaluation process by working cross-functionally with IT, Security, Legal, and vendors to ensure all third-party applications meet organizational compliance and standards.
• Act as a central point of contact for software-related inquiries, maintaining strong knowledge of ongoing initiatives and the capabilities of the Software Solutions team.
• Maintain and update ServiceNow Software Catalog, ensuring employees have clear visibility into approved tools and can request them through self-service.
• Ensure the ServiceNow CMDB is kept up to date with accurate software inventory, including key attributes such as data risk classification, ownership, and application details.
• Partner with business stakeholders to gather and refine requirements, providing guidance on best-fit solutions based on cost, functionality, security, and compatibility with the existing technology...