Ziff Davis
SMTP Technical Account Manager Role
Job Description
Join MOZ Group as a Technical Account Manager in hybrid Ottawa, focusing on SMTP solutions. Drive client onboarding, deliverability optimization, and facilitate technical communications.
This role requires 3-5+ years in a technical account management or customer support role. You will manage onboarding for high-volume accounts, troubleshoot technical challenges, and provide product insights to clients. Your work directly impacts client satisfaction and revenue growth.
Key Responsibilities:
• Lead technical onboarding processes for new clients
• Manage escalated technical issues and performance metrics
• Conduct audits to ensure optimal inbox placement
• Gather client feedback for product improvements
• Facilitate commercial collaborations for renewals
Requirements:
• 3-5+ years in SaaS/IaaS technical roles
• Strong API and email protocol knowledge
• Excellent verbal and written communication skills
• Proven success in managing enterprise accounts
...
This role requires 3-5+ years in a technical account management or customer support role. You will manage onboarding for high-volume accounts, troubleshoot technical challenges, and provide product insights to clients. Your work directly impacts client satisfaction and revenue growth.
Key Responsibilities:
• Lead technical onboarding processes for new clients
• Manage escalated technical issues and performance metrics
• Conduct audits to ensure optimal inbox placement
• Gather client feedback for product improvements
• Facilitate commercial collaborations for renewals
Requirements:
• 3-5+ years in SaaS/IaaS technical roles
• Strong API and email protocol knowledge
• Excellent verbal and written communication skills
• Proven success in managing enterprise accounts
...