Shift Supervisor

Job Title: Shift Supervisor

Job Summary: The Shift Supervisor monitors employees shifts, assigns tasks and duties, and oversees the performance of those during work shift. This is a key role in our customer service department.

Key Responsibilities:

1. Monitor employees schedules (start, end and breaks)
2. Assign tasks and duties to our customer service team
3. Oversee the performance of the team
4. Report customer service metrics and data to management and analytics team
5. Assist on the training of the new onboards
6. Ad hoc administrative projects as assigned

Requirements:

• Excellent verbal and written communication skills
• Passion for problem-solving
• Ability to work independently but love collaborating within a team
• Comfortable with multi-tasking while maintaining attention to detail
• A positive ...