Shared Services Senior Coordinator, Issue Resolution Operations (Obispado)

Date
: May 8, ****
Location
: Obispado, NLE, MX, *****
Company
: Corning
Requisition Number
: *****
Role Purpose
Provide daily operational and functional support through customer engagement and issue resolution via Salesforce and phone inquiries; assist with driving complex operational process issues to closure; investigate and identify root-cause issues for issues self-identified or highlighted by customers; engage across the CSS service portfolio to proactively understand and meet customer needs; build cross-stream knowledge across the CSS service portfolio.
Key Responsibilities
Supports complex operational processes, providing support for basic and complex inquiries, issues, and requests from assigned areas.
Assists operations in achieving and maintaining compliance with policies, procedures, and standards.
Match Exceptions management and customer facing issue resolution.
Phone Line Coverage: Answer phone lines according to ...