Service Technician

DEWALT Tool Repair Technician

You will be part of a dedicated team based in Mississauga, Ontario and reporting to the Branch Manager.

Responsibilities

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Processing of service work orders, logging, tracking, follow‑up
• Provide over‑the‑counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools
• Provide technical assistance to distributors, end users, and staff
• Process customer requirements, parts, accessories, and products through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, and product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes and parts condition identification
• Inventory control – ordering of parts and product SKUs to maintai...