Michaels Stores
Service Team Member
Job Description
Location
Store – Charlottetown, PE
Responsibilities
- Help customers shop, locate products, and provide them with solutions.
- Provide a fast and friendly checkout experience; execute cash handling to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Perform merchandise recovery and maintenance, including the merchandise return/go-back process and general store recovery to ensure a well‑merchandised and in‑stock store.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operatin...