Service Support Specialist Supervisor

Job Description

ROLE SUMMARY

You will coordinate the activities of a group of Field Service Representative - Controls involved in the servicing of automation equipment remotely and at the customers’ facilities. You will focus on mentoring your team to resolve customer issues and support increasing customer loyalty and revenue with alignment to the customer’s needs.

Responsibilities include

• Manage the administration and delegation of work for team members within our Field Service Representative’s according to their skill and experience.
• Collaborates with Service Applications Engineering team in support of proposals and owns the jobs won from concept to through-life support.
• With the help of Technical Service Manager plan to achieve budgets or to be under budget in total labor hours.
• With the help of Technical Service Manager plan work to effectively manage overtime to departmental budget requirements.
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