Service Specialist, Operations - Estate and Trust Services- EN

What is the opportunity?

As a Service Specialist in the Estate and Trust Service team, you will be a central point of contact and relationship manager to the front office personnel and internal partners as it pertains to operations matters. You will be a point of escalation for service quality, problem resolution, operational inquiries, and issues/opportunities management. You will also liaise with the various operations processing centers-of-excellence to research and investigate inquiries and issues, resolve concerns, and champion business requests to ensure a seamless operations service experience.

What will you do?

• Champion service quality awareness and continuous improvement of operational matters for our partners.
• Serve as Subject Matter Expert for service escalation and problem resolution. Use extensive procedural knowledge and technical expertise of group functions for resolution, understanding full impact of the end-to-end proc...