Service Now Senior Business Analyst

Job Summary

The Sr Business Analyst will translate complex business needs into scalable solutions using ServiceNow ITAM and ITSM platforms in a hybrid work model. The role focuses on optimizing asset lifecycle processes, enhancing service management workflows, and aligning stakeholders around data‑driven decisions to improve operational efficiency and service quality for a global enterprise.

Responsibilities

• Drive detailed analysis of business processes related to IT asset and service management to identify gaps, redundancies, and improvement opportunities that directly enhance operational efficiency and service quality for enterprise stakeholders.
• Translate complex functional requirements into clear ServiceNow ITAM and ITSM configurations and user stories that enable teams to deliver stable, scalable, and maintainable solutions aligned with enterprise standards.
• Collaborate closely with process owners, platform engineers, and...