Service Governance Architect (all genders)

Job Introduction Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.As a Senior Service Governance Architect, you play a key role in shaping the foundation of our service delivery across the Frequentis Group. You ensure that our service organization operates in a reliable, compliant, and scalable way – from service design to continuous improvement.In this role, you combine service architecture, IT service management, and governance into a coherent system that enables high-quality, standardized service delivery. Key Tasks

Take a leading role in the development and operation of our Service Management System (SMS), including ISO 20000 certification

Design, documentation, and continuous optimization of support processes across th...