MCI
Service-Driven Customer Agent at MCI
Job Description
Join MCI in Sydney, NS as a Service-Driven Customer Support Agent. Engage with customers to resolve their concerns while ensuring a top-tier customer experience.
You will be responsible for providing timely and effective support to customers nationwide. Your role includes resolving technical issues, promoting products, and maintaining a friendly demeanor throughout interactions. We seek enthusiastic candidates who embrace teamwork and demonstrate reliability.
Key Responsibilities:
• Engage professionally with inbound and outbound calls
• Resolve customer inquiries and promote products effectively
• Accurately document claims and follow through on resolutions
• Protect customer confidentiality and sensitive information
• Attend training sessions to enhance knowledge and skills
Requirements:
• Must be 18 years old with a high school diploma
• Excellent communication skills in writing and speaking
• Basic Microsoft Office knowledge required
• Proven abi...
You will be responsible for providing timely and effective support to customers nationwide. Your role includes resolving technical issues, promoting products, and maintaining a friendly demeanor throughout interactions. We seek enthusiastic candidates who embrace teamwork and demonstrate reliability.
Key Responsibilities:
• Engage professionally with inbound and outbound calls
• Resolve customer inquiries and promote products effectively
• Accurately document claims and follow through on resolutions
• Protect customer confidentiality and sensitive information
• Attend training sessions to enhance knowledge and skills
Requirements:
• Must be 18 years old with a high school diploma
• Excellent communication skills in writing and speaking
• Basic Microsoft Office knowledge required
• Proven abi...