Service Dispatcher

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We are Looking to Grow our Team!

We have a future opening for a part-time Service Dispatcher . In this position you will evaluate customer calls and match the right technician to every job. Key job tasks include:

• Learn the business and learn how to prioritize the most urgent customer calls.
• Manage the whereabouts and needs of technicians in the field.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Update customers throughout the day on the technician’s progress.
• Be prof...