Service Desk Trilingual (Guadalajara)

Assume responsibility for primary user support and customer service as a trilingual Service Desk Engineer.

• Provide advanced technical support for hardware, software, and network issues, escalating to other teams when necessary.
• Troubleshoot and resolve complex technical problems related to operating systems (Windows, Azure AD, AD, Oracle CRM, Nexthink, Bomgar, Virtual Machines, VDI, Office Programs, Sailpoint, PBI, Citrix, SAP).
• Manage and prioritize service desk tickets, ensuring timely resolution and adherence to service level agreements (SLAs).
• Document all support activities, resolutions, and configurations in the service desk ticketing system (SNOW).
• Install, configure, and maintain desktop systems, laptops, printers, and other peripherals.
• Collaborate with other IT teams to resolve complex technical issues and implement solutions.
• Develop and maintain techni...