Vena
Service Desk Analyst
Job Description
Service Desk Analyst
Department: Enterprise Information Technology
Employment Type: Full Time
Location: Canada - Flex (0006)
Reporting To: Sathees Balashanmugam
Compensation: $59,500 - $80,500 / year
Description
As Vena’s IT Service Desk Analyst, you will provide overall technical operation of the internal IT environment, so end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Additionally, you will provide technical direction to purchase, coordinate, and maintain all IT requirements and assets.
How You'll Make an Impact
- Create and manage end-user, shared and external service accounts and manage access control, based on company policies
- Install, configure, and maintain desktop and laptop PCs, printers, voice, data, audio, and v...