Service Department Manager

Overview

Service Manager (Automotive) — Serpa Chrysler Dodge Jeep RAM is seeking an experienced Service Manager.

Summary

This position is responsible for customer retention and profitability by measuring the performance of service staff and establishing customer focused service standards. The position is also responsible for ensuring that the technician's time is consistently sold to service customers.

Job Type: Full-time, Permanent

Responsibilities

• Maintain and continuously improve Customer Satisfaction scores for the Service Department.
• Set goals, monitor performance, and provide ongoing training for service staff.
• Ensure effective communication within the department and across the dealership.
• Handle customer complaints promptly and work to resolve disputes effectively.
• Establish 24-hour follow-up with all customers to confirm satisfaction.
• Ensure compliance with fe...