Service Delivery Speciliast

Overview

Our client is a global leader in public transportation, operating buses, coaches, trams, trains, ferries, and shared bikes. They deliver safe, reliable, and innovative services that empower communities. With 100,000 employees worldwide, they recently expanded in Western Canada, becoming the largest privately owned, multi-modal transportation company in the country.

Responsibilities

• Support the General Manager in driving customer success, ensuring contract compliance, and maintaining operational excellence.
• Handle operator scheduling, payroll, and attendance management.
• Coordinate responses to service disruptions and serve as the primary customer contact for scheduling and service changes.
• Assist in recruitment, performance evaluations, and cultivate a positive, accountable workplace culture.

Qualifications

• Post-secondary education or equivalent experience in transit or passeng...