Service Delivery Manager, Complex Cases

Term & Status

Permanent/Full-time

Classification & Salary

Management Band 4 - position starts at $102,737 to $128,421 annually

Team

Service Delivery Planning and Operational Effectiveness

Location

Vancouver, Surrey, Victoria, Nanaimo, Kamloops, Prince George, Kelowna (hybrid within BC after passing a 6‑month probationary period)

About the opportunity

As a Service Delivery Manager (SDM), you will manage the day‑to‑day operations of CLBC services within an assigned service delivery area, overseeing a team serving individuals with the highest level of complex needs. This position provides both operational and practice leadership for complex needs service delivery in the region, ensuring coordinated, responsive, and high‑quality supports for individuals with significant complexity and risk. The role ensures that eligible individuals and families are provided with goal‑focused direct support, that servic...