Service Delivery Analyst (Hybrid)
Job Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Service Delivery Analyst will work with Client Services team, BR ICS Canada and Partners in support of operational performance, tracking, reporting and reconciliation for transactional services.
Key Job Functions/Responsibilities
Develop strong working relationships with associates within Client Services, Broadridge ICS Canada and Partners
Generate production and product metrics reporting to support client reporting, senior management, product team and client service delivery teams.
Manage, track, and work to resolve outstanding Partner issues, as they relate to Reporting/Production/Performance/Costing & Pricing
Develop effective methods to manage, track and reconcile all billing related to ...