Service Delivery Analyst at Broadridge

Join Broadridge as a Service Delivery Analyst and strengthen client relationships while ensuring top-notch operational performance. This hybrid role focuses on reporting, reconciliation, and service delivery support.
In the role of Service Delivery Analyst, you will collaborate closely with the Client Services team, Broadridge Canada, and Partners to optimize reporting and service solutions. This position requires a solid understanding of operational services and a knack for managing production metrics and billing reconciliation efficiently. Your expertise will help tackle client issues and bolster internal communications regarding production performance.
Key Responsibilities:
• Develop robust relationships with Client Services and Partners
• Generate detailed reports for client service enhancements
• Manage and resolve production-related Partner issues
• Reconcile billing related to operational production
• Track quality control and pricing for Change Requests
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