Continental

Service Center Team Lead

📍 Location

Santiago de Querétaro, Querétaro

⏰ Job Type

Full-time

📅 Posted

June 01, 2026

Job Description

Job Description
Lead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives. The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement.
Key Responsibilities
1. Team Leadership & Development
Lead, coach, and develop the Service Center team to achieve performance and service goals
Identify capability gaps and implement upskilling initiatives
Oversee staffing, training, and performance management processes 
2. Service Center Operations
Plan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry)
Ensure accuracy, efficiency, and compliance in operational processes
Act as escalation point for complex or high-impact issues
Build and maintain st...
        

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