Senior Workforce Forecast & Aht Analyst

Stori in Mexico City is looking for a Sr.
Workforce Analyst to generate precise forecasts for various business lines and develop glide paths for average handle time to enhance agent performance.
The ideal candidate will possess analytical skills, with a Bachelor's degree and experience in workforce management.The role involves collaboration with different departments to ensure optimal staffing based on trends and seasonality.
Proficiency with tools like NICE and Tableau is preferred.
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