Senior Technical Support Engineer

Responsibilities:1.
Technical Leadership in Escalations (Customer-Facing)Act as a senior technical lead during high severity (P1 / Sev1) customer escalations.Join and actively participate in live escalation bridges, providing:Technical diagnosis and directionClear explanation of system behavior and failure modesCredible technical input to support customer and executive conversationsPartner closely withEscalation Managers, who own:Customer and executive messagingStakeholder alignment while you ensure the technical narrative is accurate, coherent, and defensibleHelp stabilize emotionally charged situations by bringing clarity, structure, and technical confidence to live discussions.Lead complex technical investigations across:Cloud hosted and hybrid application architecturesAzure based infrastructure and servicesIntegrated Bentley products and third‐party APIsPerform advanced diagnostics using:Observability platforms such as GrafanaApplication and platform loggingWireshark, Fiddle...