Tata Communications
Senior Technical Lead for IP Networks
Job Description
Maximize network efficiency at Tata Communications as a Senior Technical Lead for International Transmission, specializing in addressing customer queries and utilizing AI tools for technical support. Enhance customer satisfaction through effective incident management.
You will manage customer issues related to the IP 6453 network and ensure operational procedures align with best practices and AI advancements. Your role will include data-driven decision-making to improve service quality, as well as collaborating with various teams to resolve complex technical matters. This position is integral to maintaining network reliability and customer trust.
Key Responsibilities:
• Address customer inquiries and IP network issues promptly
• Implement AI tools in troubleshooting protocols
• Monitor IP network performance and manage incident escalations
• Compile analytics-driven reports for monthly summaries
• Revise and maintain operational guides with AI insights
Requireme...
You will manage customer issues related to the IP 6453 network and ensure operational procedures align with best practices and AI advancements. Your role will include data-driven decision-making to improve service quality, as well as collaborating with various teams to resolve complex technical matters. This position is integral to maintaining network reliability and customer trust.
Key Responsibilities:
• Address customer inquiries and IP network issues promptly
• Implement AI tools in troubleshooting protocols
• Monitor IP network performance and manage incident escalations
• Compile analytics-driven reports for monthly summaries
• Revise and maintain operational guides with AI insights
Requireme...