Senior Specialist, Quality Assurance

Senior Specialist, Quality Assurance
Your potential has a place here with TTEC's award-winning employment experience.
As a Quality Assurance Senior Specialist working hybrid in Mexico City, you'll be a part of bringing humanity to business.
#experienceTTEC
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico City says it all!
**What You'll be Doing**
Do you love to help boost performance?
Do you have a passion for leading, mentoring and coaching?
You'll evaluate and analyze customer interactions, then provide feedback and training to improve the customer experience and satisfaction scores.
While evaluating calls with your active listening skill, you'll pinpoint areas for improvement and ensure proper information is being given to customers.
From there, you'll use your honest and empathetic manner to motivate team leads and associates through helpful training and ...