Senior Specialist, Customer Success

Title and Summary: Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.

Responsibilities

• Customer Engagement: Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors; identify optimization opportunities for customers to drive value through our products; articulate key performance indicators related to cost, performance and optimization.
• Growing the Business: Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products; identify opportunities for additional Mastercard products to create greater value; evaluate business models, partnerships and agreements ensuring product business cases are financially viable.
• Technical & ...