Bell
Senior Solution Architect for Amazon Connect
Job Description
Elevate customer experiences with Bell Canada as a Senior Solution Architect focusing on Amazon Connect. Lead the design and implementation of cloud transitions and integrations for enterprise clients.
In this management role, you will utilize your 7+ years in enterprise IT solution architecture, specifically in cloud-based contact center migrations. Responsibilities include architecting scalable Amazon Connect solutions, managing external partners, and overseeing complex integrations with AWS services and third-party systems. Your expertise in Conversational AI and machine learning will drive innovative customer experiences.
Key Responsibilities: • Design resilient Amazon Connect solutions aligned with best practices • Guide external delivery partners to meet quality standards • Create integrations with AWS services and enterprise systems • Implement Conversational AI using Amazon Lex and AWS tools • Oversee migration strategies from legacy systems to Amazon Connect<...
In this management role, you will utilize your 7+ years in enterprise IT solution architecture, specifically in cloud-based contact center migrations. Responsibilities include architecting scalable Amazon Connect solutions, managing external partners, and overseeing complex integrations with AWS services and third-party systems. Your expertise in Conversational AI and machine learning will drive innovative customer experiences.
Key Responsibilities: • Design resilient Amazon Connect solutions aligned with best practices • Guide external delivery partners to meet quality standards • Create integrations with AWS services and enterprise systems • Implement Conversational AI using Amazon Lex and AWS tools • Oversee migration strategies from legacy systems to Amazon Connect<...