Senior Service Delivery Manager
Job Description
Description and Requirements
English resume is required for consideration
Position Overview
The Senior Service Delivery Manager (Sr. SDM) is a customer-facing leadership role responsible for the overall performance, quality, and efficiency of service delivery operations. This position leads a team of delivery professionals, ensuring that services are delivered consistently, effectively, and in alignment with Lenovo’s standards for excellence.
The Sr. SDM builds and maintains strong customer relationships, oversees operational performance, manages budgets, and drives continuous improvement initiatives that enhance both customer satisfaction and operational efficiency.
Key Responsibilities
Client Relationship Management
Serve as the primary point of contact for customer engagement and satisfaction.
Build s...