Senior Onsite It Support Specialist (Santiago)

Publicis Groupe in Santiago, Chile, is looking for an Onsite Tech Support Senior Associate to deliver Level 2 and Level 3 technical support. This role involves troubleshooting hardware, software, and connectivity issues while ensuring the stability of the IT infrastructure.

Responsibilities

• Manage incidents
• Perform root cause analysis
• Participate in improvement initiatives

Qualifications

• 3+ years of IT support experience
• Technical certifications
• Strong problem‑solving skills