Leap Tools
Senior Manager of Customer Technical Services
Job Description
Join Leap Tools as the Senior Manager of Implementation Services and drive excellence in technical project management. Ensure seamless onboarding and implementation while fostering a high-performance team culture, even in a remote setting.
In this strategic role, you will oversee the customer technical lifecycle and manage a global team dedicated to operational efficiency. Collaborate with heads of Product and Sales to ensure our solutions meet critical customer needs and strengthen integrations across various platforms.
Key Responsibilities: • Execute vision for Professional Services aligned with company goals • Influence product roadmap in collaboration with Engineering • Support customer journey from sales through post-go-live • Improve onboarding methodologies to maintain high quality • Manage a remote, multilingual team's productivity and efficiency
Requirements: • 5+ years in managing Technical Projects or Professional Services teams • Strong communicat...
In this strategic role, you will oversee the customer technical lifecycle and manage a global team dedicated to operational efficiency. Collaborate with heads of Product and Sales to ensure our solutions meet critical customer needs and strengthen integrations across various platforms.
Key Responsibilities: • Execute vision for Professional Services aligned with company goals • Influence product roadmap in collaboration with Engineering • Support customer journey from sales through post-go-live • Improve onboarding methodologies to maintain high quality • Manage a remote, multilingual team's productivity and efficiency
Requirements: • 5+ years in managing Technical Projects or Professional Services teams • Strong communicat...