RBC
Senior Manager, Cards Analytics & Engagement
Job Description
Transform client engagement at RBC Cards as a Senior Manager specializing in analytics and project management. Lead collaborative initiatives that influence client experiences and drive business growth.
This role focuses on managing engagement strategies for Upgrades and Installments while coordinating with Product, Marketing, and Technology teams. You will analyze data to uncover insights and guide business decisions, ensuring programs meet performance and profitability goals. Your leadership will help navigate complexity and foster continuous improvement.
Key Responsibilities:
• Direct client engagement strategies to enhance satisfaction
• Oversee projects from planning through to output
• Utilize analytics for performance diagnosis and growth
• Champion cross-functional collaboration for seamless service
• Communicate program results and insights effectively
Requirements:
• Analytical mindset with data-driven approach
• SQL proficiency; experience with ...
This role focuses on managing engagement strategies for Upgrades and Installments while coordinating with Product, Marketing, and Technology teams. You will analyze data to uncover insights and guide business decisions, ensuring programs meet performance and profitability goals. Your leadership will help navigate complexity and foster continuous improvement.
Key Responsibilities:
• Direct client engagement strategies to enhance satisfaction
• Oversee projects from planning through to output
• Utilize analytics for performance diagnosis and growth
• Champion cross-functional collaboration for seamless service
• Communicate program results and insights effectively
Requirements:
• Analytical mindset with data-driven approach
• SQL proficiency; experience with ...