CIBC
Senior Knowledge Management Manager at CIBC
Job Description
Elevate your career as a Senior Manager in Knowledge Management at CIBC in Toronto. Drive team performance and enhance documentation solutions in a work environment that values your expertise.
In this senior role, you will lead a team of Intake Consultants and Sr. Intake Delivery Analysts, providing strategic direction and coaching for enterprise-wide needs. Your ability to optimize KPIs, manage project delivery, and collaborate with senior leaders will directly impact operational efficiency and process improvement initiatives.
Key Responsibilities:
• Oversee Intake Consultants and Sr. Analysts for project delivery
• Manage KPIs and agile workload allocation across teams
• Champion content governance and process improvements
• Prepare monthly reports on KM projects and metrics
• Collaborate with technical teams on platform enhancements
Requirements:
• 5+ years in team management with matrix reporting
• Proven experience in financial services project delive...
In this senior role, you will lead a team of Intake Consultants and Sr. Intake Delivery Analysts, providing strategic direction and coaching for enterprise-wide needs. Your ability to optimize KPIs, manage project delivery, and collaborate with senior leaders will directly impact operational efficiency and process improvement initiatives.
Key Responsibilities:
• Oversee Intake Consultants and Sr. Analysts for project delivery
• Manage KPIs and agile workload allocation across teams
• Champion content governance and process improvements
• Prepare monthly reports on KM projects and metrics
• Collaborate with technical teams on platform enhancements
Requirements:
• 5+ years in team management with matrix reporting
• Proven experience in financial services project delive...