Parkland
Senior IT Support Technician Parkland
Job Description
Advance your skills with Parkland as a Senior IT Client Support Technician, providing comprehensive support to users onsite and remotely. This role focuses on resolving complex issues while mentoring junior techs.
As part of Parkland’s innovative team, you’ll provide tier 2 support to enterprise clients across laptops, desktops, and mobile devices. This position allows you to influence IT support processes and equip junior technicians with essential knowledge while maintaining IT asset standards. Your role plays a key part in advancing customer satisfaction and operational efficiency.
Key Responsibilities:
• Deliver local and remote assistance for hardware and software
• Lead yearly equipment refresh scheduling
• Document technical issues in the tracking system
• Mentor technicians and guide them through challenges
• Configure workstations and provide printer support
Requirements:
• 4-5 years of endpoint management experience
• Strong PC troubleshooting an...
As part of Parkland’s innovative team, you’ll provide tier 2 support to enterprise clients across laptops, desktops, and mobile devices. This position allows you to influence IT support processes and equip junior technicians with essential knowledge while maintaining IT asset standards. Your role plays a key part in advancing customer satisfaction and operational efficiency.
Key Responsibilities:
• Deliver local and remote assistance for hardware and software
• Lead yearly equipment refresh scheduling
• Document technical issues in the tracking system
• Mentor technicians and guide them through challenges
• Configure workstations and provide printer support
Requirements:
• 4-5 years of endpoint management experience
• Strong PC troubleshooting an...