Senior It Support Manager At Financial Institution Toronto

Drive excellence in IT Support as a Senior Manager, focusing on Oracle Transaction Monitoring and AML solutions. This role involves overseeing incident and change management in a large-scale workplace. In this senior level position, you'll leverage your expertise in F5 network routing, Oracle databases, and Tomcat/Apache. You will lead a team to manage client relationships, ensuring effective support of IT systems while maintaining compliance and operational excellence. Focus on integrating systems and driving improvements will be critical to success. Key Responsibilities

Manage incident and change management processes Oversee IT operations for system support and client satisfaction Drive continuous service improvement through performance analysis Develop IT solutions aligned with client objectives Coordinate project deliverables, timelines, and milestones Requirements

10+ years of IT management experience Solid knowledge of Oracle AML and FCCM Familiarity with comple...