Senior It Analyst - Order Management

As a Sr IT Analyst, you are part of a cross‐functional deployment and run team with responsibility to deploy the designed Global Template that will enable Building Automation (BA) to move from current business processes and operating systems to common processes powered by SAP.
The role also includes supporting SAP live sites through troubleshooting, training, and system enhancements.Scope of the Sr IT Analyst for the Order Management functionCustomer Master DataEcommercePricing & DiscountingQuotationProduct ConfigurationOrder Acceptance, manually and through EDI or the Web (Titan)Order Management & ExpeditingBillingReturns & WarrantyCustomer Relationship Management (CRM)Products and Projects and Services BookingOn‐Time to First Promise ImprovementResponsibilitiesTeam with BA IT and business teams to understand site requirements, perform gap analysis, redesign processes, and test conversion to SAP.Coordinate with the BA Order Management / Customer Experience leadership on SAP cap...