Senior Genesys IVR Architect — Backend & Contact Center

Arthur J. Gallagher (AJG) is seeking an innovative Genesys Architect in Bogotá, Colombia, to design and maintain IVR systems and other backend tools for Contact Center operations. The ideal candidate will have deep expertise in Genesys or similar platforms, focusing on architecture, integration, and backend development.

This role is critical for enhancing customer experience and operational efficiency by delivering scalable and robust solutions to improve self-service capabilities.