Senior Director of Strategy at OCAS

Lead transformative strategies at OCAS in Guelph with a focus on performance and service excellence. This pivotal role enhances operations in Ontario’s public colleges through innovative leadership.
As the Senior Director of Strategy, Performance and Service Excellence, you will report directly to the President and CEO. Your responsibilities encompass overseeing corporate planning, customer experience, and enhancing service delivery efficiency. Drive organizational alignment with OCAS's strategic objectives while providing enterprise-wide direction in a dynamic educational environment.
Key Responsibilities:
• Provide leadership for OCAS’s organizational transformation
• Oversee strategic and corporate planning processes
• Ensure departmental plans align for value delivery
• Champion OCAS's service excellence initiatives
• Manage Contact Centre operations and performance monitoring
Requirements:
• Master’s degree in business administration or related field
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