Senior Digital Customer Engagement Manager (Xico)

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About the team

As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) is a shared services organization dedicated to managing service delivery at scale for high‑volume, low‑touch, private cloud customers. Our business unit is growing rapidly, and we seek professionals with diverse technical and customer engagement backgrounds to join our Centers of Expertise worldwide.

About the role

The digital Customer Engagement Manager (dCEM) is responsible for end‑to‑end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers, focusing on SAP S/4HANA private cloud edition deliverables. The dCEM oversees the customer lifecycle from contract signing through onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support. The role maintains customer satisfaction through issue mitigation an...