Senior Customer Success Manager - CCaaS
Job Description
Description
As a Customer Success Manager (CSM) you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Your role exists to bridge the gap between business objectivesand platform capabilities using deep product expertiseto help customers unlock the full value of Sprinklr’s solutions. This is a customer-facing, technically proficient role that empowers clients to scale, automate, and optimizetheir execution and ROI through Sprinklr — and ensuring Sprinklr becomes a foundational layer in the customer's stack.
What You'll Do
Strategic Product Advising
Lead the strategic technical relationship across Sprinklr’s product suite
Act as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks.
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